USE CODE 'HSJ5' AT CHECKOUT

Frequently Asked Questions

 

 I can't decide which product to choose! Can you help?

- Yes!! We love talking about our products! Email us at support@homesweetjoy.com, and our team will recommend the perfect product for you.

 

I'm having trouble checking out -- can you help?

We're happy to help! Send an email to support@homesweetjoy.com for assistance with your order.

 

How much does delivery cost?

We have 3 Shipping options. Read more here: Shipping policy page

  

What payment methods do you accept?

We accept all major debit and credit cards (Visa, Mastercard, American Express, etc.). For more details visit our Payment Policy page 

 

Help! It's been more than 7 days and my order still hasn't arrived!

We're so sorry to hear that!! Please send an email to support@homesweetjoy.com for assistance with locating your order.

 

My order arrived damaged, wrong or dysfunctional. What should I do?

If you find products in your order damaged, wrong or dysfunctional please contact us directly by email at support@homesweetjoy.com 

In the aforementioned case, you will have 30 days to return these products and get refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within the 30  days period from receiving the order. Find out more about damaged, wrong or dysfunctional products here: Return and Refund Policy page


Do you accept returns or exchanges?

Returns and exchanges may be accepted on a case-by-case basis. Please send an email to support@homesweetjoy.com if you are dissatisfied with the quality of your purchase. As well, you can find more information on Return and Refund Policy page

 

Don't find the answer you're looking for? Call us at the +1(289) 302-9051 or send an email to support@homesweetjoy.com and we can help!